Capital One Assessment Test & Interview Preparation – 2021
What Is Capital One?
Capital One is a financial services institution offering credit card, consumer banking, and commercial banking services. The company, established in 1994, has recently been recognised as one of the “100 Best Companies to Work For” by Fortune magazine. Though headquartered in McLean, Virginia, Capital One has locations throughout the United States, as well as in Canada, the United Kingdom, India, and the Philippines. The majority of these locations have graduate programs aimed at hiring new talent, so do not be discouraged from applying if you are a recent graduate.
What Qualities Are Capital One Recruiters Looking For?
Capital One distils its ethical standards in two core values: Excellence and Doing the Right Thing. As such, recruiters will be on the lookout for candidates who demonstrate the following qualities:
Willingness to learn
Excellent communication skills
Respect for diversity
What Benefits Are Provided by Capital One?
Holding to its designation as one of Fortune’s “100 Best Companies to Work For”, Capital One offers its employees competitive benefits. These include:
Medical, dental, and vision insurance
What Is the Hiring Process for Capital One?
Capital One’s recruitment process reflects the high standard to which they hold their employees. It is a process comprised of several assessment stages, as well as multiple interviews in varied formats.
Online Application The hiring process for Capital One begins with a simple online application, which is found on Capital One’s website. At this stage in the recruitment process, applicants will provide their education and employment history. The online application will also require you to upload a copy of your resume, and it is a good idea to upload a cover letter that explains why you are applying to Capital One and why you are applying to this position specifically.
Web-Based Assessments The second step of the recruitment process is completing three online psychometric assessments. These tests are designed to determine whether an applicant is well-suited to work within Capital One’s corporate culture. The first assessment is behavioural in nature and asks about the applicant’s work style and experience. The second test is a verbal reasoning exam, which will assess the applicant’s aptitude for drawing logical conclusions based on written information. Finally, applicants must complete a numerical reasoning assessment. The numerical reasoning assessment is especially important in the hiring process and will require the applicant to draw logical conclusions based on visual representations of data (charts, graphs, etc.). Applicants to technical positions may also be required to complete a coding assessment.
Phone Screening or Video Interview Applicants whose assessments suggest they will be a good fit with Capital One’s values will next be invited to schedule an initial screening interview. While it is possible this screening may be given as a video interview, common practice is to carry out this interview over the phone. Regardless of the format of the interview, questions in this interview will be aimed at verifying an applicant’s work history, availability, and salary expectations. Applicants may also be asked to take part in a short case study: they will be asked to briefly analyse a hypothetical situation and provide their recommendation on how to proceed.
In-Person Interview Should an applicant’s phone or video screening go well, they will then be invited to schedule an in-person interview. This interview may take one of three forms: a one-on-one interview with a departmental manager, a panel interview with departmental managers and HR personnel, or as a group interview. Whether the in-person interview is one-on-one, a panel, or a group format, it will consist of two main parts: a behavioural interview and a case study. It is important to note that the case study that is part of the in-person interview will be much lengthier and more in-depth than the short case-study presented in the phone screening.
Pre-Employment Checks and Onboarding Process The final stage in Capital One’s recruitment process includes a background check and may also include a credit check, depending on the location and position to which you have applied. Applicants who have been successful up to this point in the hiring process and whose background and credit checks are satisfactory will then begin the onboarding process. The onboarding process introduces new hires to the corporate culture of Capital One. During this process, new employees will also receive access to an onboarding website that provides resources and information regarding Capital One’s policies and procedures.
Capital One Assessments
Situational Judgment and Behavioural Assessment The behavioural assessment taken at the beginning of Capital One’s application process takes the form of a situational judgment test. The questions on this assessment present the test-taker with a hypothetical scenario wherein there is some conflict that needs to be resolved. Your task is to determine which of the given response options is the most appropriate for resolving that situation. Although there are no objectively right or wrong answers, Capital One recruiters will be looking for candidates whose answers reflect the values of Capital One and will want to see evidence of the characteristics they associate with their ideal candidate. As a result, it is a good idea to review the desired qualities listed above before taking their assessment.
Verbal Reasoning Assessment Capital One recruiters place a high value on good communication skills and comprehension of complex materials. Consequently, they will be most interested in applicants who show a high aptitude for verbal reasoning. The verbal aptitude exam will present the applicant with several short texts, followed by a concluding statement. Each question will require you to determine whether the concluding statement is true, false, or if its validity cannot be determined from the information given. It is important to remember that your answer must be based solely on the information provided; do not base your answer on your past experience or any other passages you may have read elsewhere.
Numerical Reasoning Assessment Capital One’s numerical reasoning test holds a great deal of weight for recruiters. It is not all-important, but a candidate’s performance on this assessment is very useful in helping recruiters determine whether an applicant will be able to perform the duties of their role in a financial institution. The test consists of 30 questions, which you will have 35 minutes to complete. Questions will present test-takers with statistical tables, charts, and graphs. You will then be required to perform basic mathematical operations (addition, multiplication, etc.) or simple calculations (ratios, percentages, etc.). Some questions may instead present incomplete equations, which you will need to use mathematical reasoning to complete.
Coding Assessment Applicants for technical positions will also be asked to complete Capital One’s coding assessment. This test ensures that applicants who are greenlit for the next phase of the recruitment process have the technical skills necessary to perform the responsibilities of their prospective role. Questions on this exam primarily assess the test taker’s aptitude for coding algorithms, data structures, and solution design.
What Questions Might Be Asked During the Interview?
While video interviews or phone screenings will focus more on an applicant’s previous experience and approach toward their work, in-person interviews will be more concerned with the job seeker’s behavioural and ethical characteristics. Depending on the role for which you have applied, you may participate in more than one in-person interview. Questions in these interviews will be similar to those listed below.
Why do you want to work for Capital One?
What do you know about Capital One?
Discuss a time when you had to address a difficult customer. How did you deal with this situation?
What are your strengths/weaknesses?
If we give you a book containing 100 accounts, how would you organise it?
How would you motivate an employee who was not performing their duties?
Name a time you had to learn something new.
How to Pass Capital One Assessment?
There is no need to be overly concerned about how you will pass the online job assessments for Capital One. The best way to prepare for these assessments is simply to practice taking them. Practising the verbal reasoning and numerical reasoning tests will give you the opportunity to preview the style of questioning you will see on Capital One’s assessments. Additionally, practice will familiarise you with the wording of the texts and questions. As for the coding assessment, there is evidence that practising as few as 10-20 coding exercises will increase your chances of passing Capital One’s coding test by 50%.
Capital One Interview Tips
Aside from preparing your answers — complete with concrete examples — for the sample interview questions above, you will also want to ensure you are prepared for the case study exercises you will encounter. Find sample case study questions, then practice analysing these situations and proposing solutions by thinking through the following aspects: demographics, desire, cost and supply chain structure, and revenue sources. Ultimately, as with the assessments, the best preparation is practice.